Merci Shop

Return Policy

MERCI is committed to making your shopping experience a success and is offering free returns and exchanges. If you are not 100% satisfied with your online purchase, we will accept returns of merchandise for up to 20 days from purchase for a full refund or exchange. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

All online orders must be returned via the method described below.

The packing slip received in your shipment includes a return / exchange form and shipping label for your convenience. If you retained these forms, please follow the instructions below to process your return:

A. Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.

B. Fill in the “RETURN DETAIL” page of your packing slip. In the items list, write a return reason code (provided on the form) and the quantity for each item from the order that is being returned.

Return reasons are as follows:

  • Size too small
  • Size too big
  • Damaged / Defective
  • Not as pictured
  • Order delayed
  • Damaged in transit
  • Duplicate style / shipment
  • General return / Gift

C. If you are returning the items for EXCHANGE, fill out the exchange section of the “RETURN DETAIL.” Include the style number(s) for the item(s) you would like to receive.
D. Put the “RETURN DETAIL” page into the box before sealing it.
E. Seal the package.
F. At the bottom of the shipping label, indicate that you are returning for a refund or exchange by circling the proper response where it says “IS EXCHANGE NEEDED?”
G. Affix the return shipping label on the outside of the box.

The address is on your pre-printed label. All returns must be sent with proper documentation to:
MERCI- Compassion through Fashion
Unit G-1,13/6,Ganesh Street,
Gopalapuram , Chennai 600086
Phone - 044-28110140

(Please note that this address is for mail-in web returns / exchanges only.)
When processing your return, we will first refund any other forms of payment used to place the original order. When processing your exchange, we will first give you a full refund to the original form of payment, then a new order will be placed for the exchange and charged to the original form of payment. In the event the item you want in exchange for your original purchase is not available you will be notified via email.
If you do not have your original "RETURN DETAIL" form or shipping label, you can still return or exchange your items using one of the options below:

We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records MERCI is not responsible for packages lost in transit if sent via a non-trackable carrier.

Our shipping address for returns / exchanges is:
MERCI – Compassion through fashion
Unit G-1,13/6,Ganesh Street,
Gopalapuram , Chennai 600086
Phone - 044-28110140

(Please note that this address is for mail-in returns / exchanges only.)
We do not accept any returns for International orders.
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